Each of the activities below is within the standard scope of the cleaning service. Your cleaning person will perform these tasks unless you specifically ask them not to do so. However, since your final bill depends on the duration of the cleaning, you may want to narrow down the scope of cleaning if you have a limited budget.
You can request the following services at no additional fees. Please keep in mind that even though there are no extra charges for these services, they will increase the cleaning duration, and so your total bill will be higher. Some of the below services require specialized equipment, and so we ask you to request them in advance, in the booking form.
Regular cleaning service is for people who simply want to have their dedicated cleaner come to their home on a regular schedule. Cleaning sessions can be set multiple times per week, on a weekly basis, every 2 weeks, or even every 4 weeks. If you live in a large home, or want to have the cleaning done much faster, you can also request multiple cleaners for each appointment.
Within the regular cleaning plan you have access to the lowest price available on our platform, and your cleaning person has a more organized schedule, which they always appreciate. Regular cleaning service is a "win-win" for everyone.
If your cleaning lady (or a male cleaner) is unable to do the regular cleaning, we can always assign a substitute cleaner. You won't be forced to do the cleaning yourself. You can also request a change of your dedicated cleaning person for any reason.
The scope of a regular cleaning covers the typical cleaning tasks around the house. Your cleaner will wipe all the accessible surfaces, vacuum and mop the floors, clean the bathroom, and your kitchen. Descaling the shower cabin is also included in the subscription cleaning plan.
In case you need more specialized services, such as a mold removal, or you would like to get a more thorough cleaning before starting a regular cleaning plan, we invite you to check the deep cleaning service.
Your cleaner can bring all the necessary equipment & cleaning solvents with her/him.
Schedule a cleaning even 2 hours in advance.
"The cleaner arrived at the appointed time, got familiar with the volume and started to clean up. A very interesting approach: first a vacuum cleaner, then a duster... In response to my question, she explained that this way the dust still flies out of the vacuum cleaner, and then she cleans it with a wet cloth!) Cleaning took around 3 hours, everything shines, sparkles and feels clean. Overall happy with the service. Thank you! "
"We use SPIC AND SPAN. Home & Office Cleaning when the cleaning just gets a bit out of hand. Padmond is a real pro and a pleasant person in every way! The apartment was not deep cleaned for 3 months, and after Padmond's work, everything shines. Thank you so much! Everything is clear: the floor is clean and has a smell of some natural solvents, the shower and bath sparkle! There is no trace of fat in the kitchen. We are very satisfied. "
"Ordered the deep cleaning package for my 2-room apartment. I was satisfied with the work done - clean, neat, fast, high quality. I have used other companies previously with similar packages and can confirm that SPIC AND SPAN have managed to do a much better job. The cleaner was sociable, pleasant and attentive to details. All my requests and wishes were taken into account during cleaning. I subscribed to the regular cleaning. Thank you! "
"SPIC AND SPAN. Home & Office Cleaning did a great job cleaning my apartment last weekend. Everything was incredibly clean, the guys didn’t need any supervision and knew exactly what to do. Customer service was great as well, they got back to us with all the questions within a couple of minutes. "
"Hiring a cleaning lady has been one of the things on my “to-do” list for a long time. I am not a fan of cleaning myself, but nevertheless spent hours every weekend doing the chores. A few months ago a colleague told me about SPIC AND SPAN. Home & Office Cleaning. I booked a one-time cleaning service for 3 hours, let the cleaner in, and went shopping. When I came back home I felt like walking in to a freshly cleaned hotel room. Loved it! Will definitely book again. "
"I manage a large portfolio of serviced apartments in a few cities across Europe. Occasionally, we have a sudden spike in checkouts, and need to handle 50+ apartments being vacated on a single single day. Our full-time cleaning staff is simply not able to handle that volume of move-outs at once. During such busy periods SPIC AND SPAN. Home & Office Cleaning reliably comes to rescue us. We are able to schedule a cleaning service for multiple properties with them, and even arrange the key handovers. No hassle, proper invoices after the cleaning, and a guarantee that our apartments will be clean when the new guests check in. "
The regular cleaning service ordered using our website includes a 100% satisfaction guarantee. We strive to make the home cleaning experience hassle- and stress-free. To eliminate the communication barrier, you can request an English-speaking cleaning lady at no extra cost.
After the cleaning service you have 24 hours to check whether you like the results. If you're not satisfied, please contact our customer support via email or phone, and tell us about wha went wrong. You may request a free 'correction cleaning' (with the same, or different cleaning lady depending o your preference). You may also be eligible for a discount on future cleanings, as well as partial or 100% refund.
To subscribe to a cleaning service you need to order a "regular cleaning" and select the date of the cleaning. Our customer support will contact you via email (or phone, if you prefer) to ask about your preferred frequency of the service. You can also specify that directly in the booking form. In the near future we're planning to add a subscription option to our booking form.
There is no minimum subscription period. We only ask you to commit to at least 2 cleaning appointments - you can cancel your subscription after the second appointment without consequences. If you're not sure whether the subscription is something right for you, we recommend you try the one-time home cleaning service.
The minimum duration of the regular cleaning service is 2 hours. 2 hours is usually a minimum required time to properly clean a bathroom, a kitchen, and other areas even at smallest homes. If you choose a deep cleaning service, we recommend booking at last 3 hours.
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